Contact Us
Please use the form below to get in touch and we’ll get back to you as soon as we can.
Call our local helpline
Please call 0121 250 0765 to speak to Birmingham Settlement Advice Services, you may need to leave a message with your name and number and they will call you back. Birmingham Settlement can also support you with money management advice if needed.
You can also obtain a voucher by contacting the Help Through Hardship Helpline on 0808 208 2138.
or alternatively…
Call our free national helpline
If you are in financial crisis and live in England or Wales, please call our free national helpline, Help through Hardship, on 0808 2082138 for free (open Monday to Friday, 9am-5pm, closed on public holidays) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.
Translators and Relay UK
Please ask the adviser if you need a translator, this will be provided via Language Line. If you can’t hear or speak on the phone you can use Relay UK. Find out how to use Relay UK →
Email us
Address
NOTICE – Ward End has moved – Our new site:- Bethel Free Baptist Church, 31 Wardend Road, B8 2QU. At our new time of 12.30-2.30pm, The new site is only a few hundred yards from Elim Church and is easily accessible.
Our postal address is St Matthews Community Hall, however this is not open for emergency food except for Mondays. Please see Foodbank Centres list for times and locations of emergency food distribution. Unfortunately, we are unable to deliver food parcels.